Q1: How do I transport my goods?
A1: We choose safe and reliable shipping companies for our customers, ensuring short shipping periods and secure transportation.
Q2: What is the warranty policy for spare parts?
A2: We provide free spare parts delivered with the container. If any parts are damaged due to quality issues within 13 months after the B/L date, we will send replacements once confirmed.
Q3: How long will it take to receive my goods?
A3: Production is typically completed within 1-7 days after the order is received.
Q4: What are the payment methods available?
A4: We utilize international bank accounts for transfers, providing a safe and convenient transaction process.
Q5: Is the equipment operation safe?
A5: Yes, our technology is mature, and the operational processes are designed with multiple safety protocols to ensure user protection.
Q6: Are the batteries included with a charger?
A6: Yes, the equipment comes with a large-capacity battery and a high-efficiency fast charger (48V/40A) as standard.