Frequently Asked Questions
What are the advantages of choosing your equipment?
We provide highly competitive pricing, 24/7 quick response times, fast delivery (often within 15-20 days for regular models), and strict quality control through every stage of production, including sandblasting and detailed painting.
Which payment terms are accepted?
We primarily work with T/T (30% down payment, 70% balance before delivery) or L/C (irrevocable L/C at sight). Specific terms can be discussed based on the order requirements.
How long does the price remain valid?
Our prices are generally stable throughout the year. We only adjust prices due to significant fluctuations in international currency exchange rates or substantial increases in raw material and labor costs.
What are the available logistics and shipping methods?
Most shipments are handled by sea via container or Ro-Ro/Bulk vessels to all major continents. For neighboring countries, we can arrange road or railway transport. Urgent spare parts can be sent via international couriers like DHL or Fedex.
What is the standard ordering process?
The process includes: Inquiry → Quotation (within 12h) → Configuration Negotiation → Contract Signing (30% deposit) → Production → Balance Payment → Shipment → Custom Clearance → 1-Year After-Sales Service.
Is the product inspected before shipment?
Yes, every manufacturing process including material selection, welding, and painting undergoes detailed inspection. We accept 100% inspection during and after production to ensure high quality.
Anugenix Lift
